04 Dec S1 | Ep49 Julian Carle – Customer Connection
Special Content Edition with Julian Carle
Focus on the customer in business is not a new concept, however where the focus lies has changed over the years. Join Julian as he takes you on the journey of the customer – from Customer Service, through to Customer Experience (or CX as it’s commonly referred to), and where he thinks focus on the customer is shifting to next.
Julian also introduces some frameworks and diagnostic tools to enable you to have a look at what you are currently doing, and where you can improve and add value to the customer and your connections in the future.